Delivery conditions

1. These Terms:

1.1 What do these terms cover? These are the terms and conditions on which we supply goods or products online through our website.

1.2 Why should you read them? Before placing an order with us, please read these terms and conditions (as defined in clause

1.3 Read carefully. These terms tell you who we are, how we offer products to you, how you and we can change or end the contract, what to do if you have problems and other important information. If you believe there is an error in these terms, please contact us to discuss.

1.4 Are you a business customer or a consumer? In some areas, you may have different rights under these Terms depending on whether you are a business or a consumer. You are a consumer: you are an individual and
you buy products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Special provisions for consumers or companies are indicated in advance.

2. For business customers

2.1 If you are not a consumer, you represent that you have the authority to bind the companies on whose behalf you use our site to purchase products.

2.2 These Terms, including our Privacy Policy, Cookie Policy and Website Terms of Use, constitute the entire agreement between you and us (“Terms”) and supersede and delete all prior agreements, promises, representations, warranties, representations and understandings between us, whether written or oral, related to its content.

2.3 You acknowledge that, in entering into this Agreement, You are not relying on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or in any document expressly mentioned in them.

2.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misrepresentation based on this Agreement.

3. Information about us and how to contact us

3.1. Manufacturers.sale is managed by Joy of Life OÜ. Our registered office is in Estonia – Akadeemiate tee 33-208, 12618 Tallinn. 7, 10145.

3.2. To contact us, please email admin@manufacturers.sale or call our customer service number +372 54511151.

3.3 How can we contact you? If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided us with in your order.

3.4 “Writing” includes e-mails. When we use the words ‘writing’ or ‘written’ in these terms, this includes e-mails.

4. Using Our Site

4.1 Your use of the Site is governed by our Website Terms of Use available here. Please take the time to read this policy as it contains terms that are important to you.

5. How we use your personal information

5.1 We will only use your personal information in accordance with our privacy policy available here and our cookie policy available here. Please take the time to read these policies as they contain terms that are important to you.

6. Our Agreement with You

6.1 How do we accept your order? Before your order can be accepted, we need to pay the full price of the item you ordered. Once payment has been received, we will confirm receipt of your order by sending you an email to the email address provided on your order form. After we start processing your order, we will send you the following email. Acceptance of your order begins at this point (“Your order is currently being processed”) and creates a legally binding contract between us.

6.2 If we are unable to accept your order. If we are unable to accept your order, we will notify you and not charge you for the product. This may be because the product is out of stock, due to unexpected resource constraints that we could not have planned for, the credit information we received from you does not meet our minimum requirements, we have identified an error in the product price or description, or we cannot meet the delivery time specified by you. to hold

6.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It helps us if you can tell us your order number whenever you contact us when placing an order.

6.4 We only sell to the EU through the website. Our website is only for the promotion and delivery of our products in the EU. We are happy to accept orders from outside the EU, but delivery may be limited to within the EU as detailed in clause 10.1. If you would like to ship any items outside of the EU, please email admin@manufacturers.sale and we would be happy to discuss the options with you.

7. Our products

7.1 Products may vary slightly from their images. Product images on our website are illustrative. Although we have made every effort to display colors accurately, we cannot guarantee that the color displayed on your device’s screen will accurately reflect the colors of the products. Your product may vary slightly from these images.

7.2 Product packaging may vary. Product packaging may differ from the images shown on our website.

8. Your rights to make changes

If you want to change the product you ordered, please contact us. We will let you know when a change is possible. If possible, we will notify you of any changes to the product’s price, delivery timing or anything else that is necessary because of your requested change and ask you to confirm whether you wish to proceed with the product. to change.

9. Our rights to make changes

9.1 We may change these terms from time to time.

9.2 Whenever you order products from us, the contract between you and us will be governed by the terms and conditions in force at the time of your order.

9.3 We may amend these Terms as they apply to your order from time to time to reflect the following circumstances:

1. a) changes in relevant legislation and regulatory requirements. b) to make minor technical changes and corrections. These changes do not significantly affect the product.

9.4 Significant changes to the Products and these Terms. If we need to revise these terms as they apply to your order, we will contact you to give you advance notice of the changes and to let you know how to cancel if you are unhappy with the changes. You can cancel either all affected products or the products you have not yet received. If you choose to cancel, you must return (at our expense) any relevant products already received and we will arrange for a full refund of the price you paid, including all delivery charges.

10. Delivery of Products

10.1 Delivery costs. The shipping costs shown in your shopping cart only apply to shipping to Europe.

10.2 Delivery outside Europe. Delivery to other geographies is also available at an additional cost. If you require delivery outside of Europe, please contact us and we will let you know if we can fulfill your order and if there are any additional charges.

10.3 When we offer products. During the ordering process, we will let you know when we will provide you with the products. We will deliver them to you as soon as possible and in any event within 30 days of the day we receive your order.

10.4 We are not responsible for any delays that are beyond our control. We aim to deliver the goods by the specified date. However, if the delivery of products is due to an event outside our control, we will contact you as soon as possible to let you know and take steps to minimize the impact of the delay. If we do this, we will not be liable for any delays caused by the event, but if there is a risk of a significant delay, you may contact us to terminate the contract and obtain a refund for any products you have paid for but have not received.

10.5 If you are not at home when the product is delivered. If no one is available to deliver to your address and the products cannot be posted through your mailbox, we cannot leave the product in a form that can be collected by the carrier without your written instructions.

10.6 Acceptance of goods. Delivered goods must be signed for by you to confirm that the goods have been delivered to you in good condition. Check your goods thoroughly before signing for them. Orders referred to in clause 10.5 signed or submitted in accordance with written instructions shall be deemed to have been delivered in good condition.

10.7 Restricted Access. If our driver discovers access restrictions to your property, such as double yellow lines, red lanes, narrow lanes, steep inclines, low bridges or limited width roads, an additional charge will apply. Please contact us and let us know if your property has restricted access or include full details in the order description. We reserve the right to refuse delivery unless you have notified us of restricted access.

10.8 If you are responsible for the goods. The product is your responsibility from the time we deliver the product to the address provided by you or us.

10.9 If you have the goods, you will receive the goods when full payment has been received.

10.10 Damaged goods. We will not be liable for loss or damage to goods once they have been delivered in accordance with your delivery instructions, unless caused by our own negligence.

10.11 Delivery Failure. If we are unable to deliver your goods to you, we may charge you an additional delivery charge or any reasonable costs we incur if we cancel this contract in accordance with clause 13(c). More information about deliveries can be found in our transport policy here.

10.12 What happens if you don’t give us the information we need. We may need certain information from you in order for us to deliver products to you, such as exact address details, information about access restrictions in accordance with clause 10.6 or if you require mechanical lifting equipment to load your goods. It is your responsibility to notify us of such information prior to delivery. If you do not provide us with this information within a reasonable time after we have asked for it, or if you provide us with incomplete or incorrect information, we may terminate the contract or pay an additional fee of a reasonable amount to compensate for our additional work that is necessary as a result. We will not be responsible for late delivery of products or parts if this is due to your failure to provide us with the necessary information within a reasonable time of our asking for it.

10.13 Reasons why we may stop supplying products to you. We may have to stop shipping the product:

1. a) we need to deal with technical issues or make minor technical changes;
   b) updating the Product to reflect changes in relevant laws and regulatory requirements;
   c) make changes to the product as requested by you or notified to us (see clause 9).

10.14 Your rights if we stop supplying products. We will contact you in advance to tell you that we will stop shipping the product unless the issue is urgent or an emergency. If we have to suspend a product, we will adjust the price so that you do not pay for the products if they are suspended. You can contact us to end your contract with the Product if we suspend the Product or say we intend to suspend it, in any case for more than 30 days, and we will refund any sums you have paid in advance for the Product after the contract has ended.

11. Your rights to terminate the contract

11.1 You can always terminate the contract with us. Your rights at termination depend on what you have purchased, whether there is anything wrong with it and whether you are a consumer or a business customer:

(a) If what you have bought is faulty or misspelled, you may have a legal right to end the contract (or to have the product repaired or replaced, or to receive some or all of your money back), see clause 15 if you are a consumer and clause 17 if you are a business customer;
b) If you want to end the contract because of something we have done or said we are going to do, see clause 11.2;c) If you are a consumer and have just changed your mind about the product, see clause 11.3. You may be able to get a refund if you are within the specified notice period, but deductions may be made and you will have to pay the cost of returning any goods;(d) In all other cases (unless we are at fault and you are not a consumer exercising your right to change your mind) , see point 11.5.

11.2 Termination by reason of anything we have done or intend to do. If you terminate the contract for the reason set out in points a – e below, the contract will end immediately and we will refund you full compensation for the undelivered products and you may also be entitled to compensation for the following reasons:

(a) we have told you about an upcoming change to the Product or these Terms that you do not agree to;

1. b) we have notified you of an error in the price or description of the product ordered and you do not wish to continue;
   c) there is a risk that the delivery of the Products may be significantly delayed due to events beyond our control; d) for technical reasons we have suspended the delivery of the Products or we notify you that we will suspend them for technical reasons, in any case for more than 30 days; e) or you have a statutory the right to terminate the contract because of something we have done wrong.

11.3 Exercising the right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you’re a consumer, you have a legal right to change your mind and get a refund within 14 days under the Consumer Contracts Regulations 2013 for most products you buy online.

11.4 How long can consumers change their mind? If you are a consumer, you have 14 days after the day you (or someone you nominate) receives the goods, unless:

1. a) Your goods will be divided into several deliveries on different days. In this case, you have up to 14 days after the day you (or someone you nominate) received the last delivery.
   (b) Your goods will be regularly delivered within the stipulated time. In this case, you have up to 14 days after you (or someone you nominate) first receive the goods.

11.5 Termination of contract where we are not at fault and have no right to change our mind. Even if we are not at fault and you are not a consumer with a right to change your mind (see clause 11.1), you can still end the contract before it is completed, but you may have to pay us compensation. The goods contract is completed upon delivery of the product. If you wish to end the contract before completion where we are not at fault and you are not a consumer who has changed their mind, simply contact us and let us know. The contract will end immediately and we will refund any sums paid to you for undelivered products, but we may deduct from that amount (or if you have not paid in advance, we will charge you) reasonable compensation for the net costs we incur as a result of the contract being terminated.

12. How to end your contract with us (including if you are a consumer who has changed your mind)

12.1 Tell us that you want to end the contract. To end your contract with us, let us know by doing one of the following:

1. a) Telephone or e-mail. Call customer service at +372 54511151 or email us at admin@manufacturers.sale . Provide your name, home address, order number or order details and, if available, your telephone number and email address.
2. b) By mail. Write to us at Joy of Life OÜ, Akadeemia tee 33-208, 12618 Tallinn, Estonia, including details of what you bought, when you ordered or received it, and your name and address.

12.2 Return of products after the end of the contract. If you terminate the contract for any reason after the products have been dispatched to you or once you have received them, you must return them to us. You must return them to us at the address specified in clause 12.1 or (if they are not suitable for post) allow us to collect them from you. Call or email the customer to obtain a return label or arrange collection. If you are a consumer exercising your right to change your mind, you must send the goods or arrange for collection within 14 days of telling us you want to end the contract.

12.3 When we pay the return costs. We will pay the return costs:

1. a) if the products are faulty or incorrectly described;
   (b) if you terminate the contract because we have notified you of an impending change to the product or these terms, an error in pricing or description, a delay in delivery due to events beyond our control or because you have a legal right to do so because of something we have done wrong ; or in all other cases, you must pay the cost of the return.

12.4 What do we charge for collection? If you are responsible for the return costs and we collect the product from you, we will charge you for the direct costs of collection.

12.5 How do we pay you? If you are entitled to a refund under these Terms, we will refund you the price paid for the Products, including delivery charges, in the manner paid by you. However, we may make a deduction as described below.

12.6 When we may deduct from refunds if you are a consumer exercising your right to change your mind. If you exercise your right to change your mind:

(a) we may reduce your refund (excluding delivery charges) to reflect a reduction in the value of the goods if this has been caused by your handling in a manner not permitted by the manufacturer’s instructions. If we refund the price paid to you before we can inspect the goods and we later discover that you have mishandled the goods, you must pay us the appropriate amount.

(b) The maximum reimbursement for delivery costs is the cost of delivery by the cheapest delivery method offered by us. For example, if we offer 3-5 day delivery at one price, but you choose to deliver the product at a higher price within 24 hours, we will only refund you what you would have paid for the cheaper delivery option.

12.7 When your money will be refunded. We will make any refunds due to you as quickly as possible. If you are a consumer exercising your right to change your mind, you will be refunded within 14 days of the day we receive the product back from us or, if earlier, the day you provide us with evidence that you have sent the product back to us. For more information about returning the product to us, see clause 12.2.

13. Our rights to terminate the contract

13.1 We may terminate the Agreement if you breach the Agreement. We may terminate the Product Agreement at any time by writing to you if:

(a) you fail to make a payment to us when it is due and you still fail to do so within 14 days of us reminding you that payment is due;
b) you do not provide us with the information necessary to deliver the products within a reasonable time when we ask for it; c) you do not allow us to deliver the products to you within a reasonable time; 13.2 You must compensate us for breach of contract: If we terminate the contract in the situations specified in clause 13.1 of the contract, we will return to you the full amount that you have paid in advance for products that we have not supplied, but we may deduct or charge you reasonable compensation for the net costs incurred by you as a result of your breach of contract

14. If there are any problems with the product

14.1 How to tell us about problems. If you have any questions or complaints about the Product, please contact us for details in clause 12.2.

14.2 Complaints. If you have any complaints about our products or our services under this Agreement, please contact us in writing at the address specified in clause 12.1. If you are a consumer and we have not resolved your complaint within 14 days, you can send your complaint to the Consumer Ombudsman.

15. Your rights in relation to defective products if you are a consumer

15.1 If you are a consumer, we have a legal obligation to supply products that comply with this contract. Nothing in these terms affects your statutory rights.

16. Summary of your main legal rights.

16.1 The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product, your legal rights give you the following:
(a) Up to 30 days: If your item is faulty, you can return it immediately.(b) Up to six months: If your item cannot be repaired or replaced, in most cases you have right to a full refund.c) Up to six years: If your goods do not last for a reasonable time, you may be entitled to a refund. See also section 11.3.

16.2 Your obligation to return returned products. If you wish to exercise your legal rights to reject the products, you must send them back to us (or if they are not suitable for post), allow us to collect them from you. We will pay the cost of postage or collection.

17. Your rights in relation to defective products if you are a business customer

17.1 If you are a business customer, we warrant that any goods which are goods shall:
a) conform to their description; b) be free from material defects in construction, material and workmanship; c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979). and) be suitable for any purpose we intend.

17.2 Subject to clause 17.3, if:
a) you notify us within a reasonable time after discovery that the product does not comply with the warranty set out in clause 17.1;b) we are given a reasonable opportunity to examine such product; and c) you return such a product to us at our expense, we will repair or replace the defective product or refund the full price of the defective product.

17.3 We shall not be liable for a breach of the warranty in clause 17.1 for a product if:
(a) you continue to use such product after giving notice in accordance with clause 17.2(a); (b) the defect arises because you have not followed our oral or written instructions regarding the storage, installation of the product , installation, use or maintenance (or in the absence thereof) good commercial practice; (c) the defect arises from drawings, designs or specifications provided by us to the customer; (d) you modify or repair the product without our written consent; or e) the defect has arisen as a result of fair wear and tear, intentional damage, negligence or unusual working conditions.

17.4 Except as set out in this clause 17, we shall not be liable to you for any breach of the warranty set out in clause 17.1 for any breach of the Product.

17.5 These conditions apply to all repaired or replaced products supplied by us in accordance with clause 17.2.

18. Price and payment

18.1 Where to find the product price. The price of the product (including VAT) is the price shown on the order pages when placing the order. We make sure that the price of the product recommended to you is correct. But please read clause 18.3, what happens if we discover an error in the price of the product you ordered.

18.2 we communicate changes in the VAT rate. If the rate of VAT changes between the date you order and the date the product is delivered, we will adjust the rate of VAT you pay, unless you have paid in full for the entire product before the product’s VAT rate changes.

18.3 What happens if we have the wrong price? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We usually check prices before we accept your order, so if the correct price of the product on your order date is less than our price on the order date, we will charge you the lower amount. If the correct price of the product on the date of your order is higher than the price specified to you, we will contact you for instructions before accepting your order.

18.4 When and how you must pay. Payment is accepted by PayPal and most credit and debit cards. You must pay for the products before they are shipped out. Your credit or debit card will not be charged until the products are shipped to you .

18.5 Finance. If you choose to pay for your order using funds available through Close Brothers Finance , you apply for credit directly from Close Brothers Group plc . Please ensure that you are familiar with the terms of the agreement between you and Close Brothers Group plc as this constitutes a separate agreement to these terms.

18.6 Our right of set-off if you are a business customer. If you are a business customer, you must pay all amounts owed to us under these terms in full without set-off, counterclaim , deduction or withholding (except for deduction or withholding of tax as required by law).

18.7 What to do if you think the invoice is incorrect. If you believe the invoice is incorrect, please contact us immediately and let us know. You do not have to pay interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on the correctly billed amounts from the original due date.

19. Our liability for your loss or damage if you are a consumer

19.1 We shall be liable to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we will be liable for any loss or damage you suffer as a foreseeable consequence of your breach of this Agreement, but we will not be liable for any loss or damage that cannot be foreseen. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time we entered into the contract we and you both knew it might happen, for example when you discussed it with us during the sales process.

19.2 We do not exclude or limit in any way our liability to you if it would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for the violation of your legal rights in relation to the products, including the right to receive products that are: as described and conform to the information you have provided and the sample or model you have seen or inspected; satisfactory quality; fit for any particular purpose notified to us; and for defective products under the Consumer Protection Act 1987.

19.3 We are not responsible for business losses. If you are a consumer, we only supply products to you for your home and personal use. If you use the Products for any commercial, business or resale purpose, our liability to you is limited in accordance with clause 20.

20. Our liability for your loss or damage if you are a business

20.1 Nothing in these terms shall limit or exclude our liability:

1987. a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors (as applicable);
      b) fraud or fraudulent misrepresentation;
      c) Violation of the conditions stipulated in § 12 of the Sale of Goods Act of 1979 or Section 2 of the Supply of Goods and Services Act of 1982; butter) defective products in accordance with the Consumer Protection Act 1987.

20.2 Except to the extent expressly set out in clause 17.1, all definitions in sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 shall not apply.

20.3 According to clause 20.1:

(a) we shall not be liable to you for any contractual damages, including negligence, breach of statutory duty or otherwise for lost profits or indirect or consequential or consequential damages arising from any of our;
(b) our total liability to you for all other damages arising out of or in connection with any agreement between us, whether in contract, tort (including negligence), tort or otherwise, shall be 100 percent (100) %) of the aggregate amount; that you have paid for products under such agreement.

21. Other important terms

21.1 There are no rights of third parties. This Agreement is between you and us. No other person shall have any right to enforce its terms.

21.2 If a court finds any part of this agreement to be illegal, the remaining part will remain in effect. Both sections of these Terms operate separately. If any court or competent authority determines that any of these are unlawful, the remaining sections will remain in full force and effect.

21.3 Even if we delay enforcing this Agreement, we can still enforce it later. If we do not immediately require you to do something that you are required to do under these terms, or if we delay taking action against you for breach of this agreement, this does not mean that you do not have to do those things and will not prevent us from taking action against you at a later date . For example, if you miss a payment and we don’t pursue you but continue to offer products, we may still require you to make a payment at a later date.

21.4 What laws apply to this Agreement and where you can turn if you are a consumer. These Terms are governed by English law and you can take the Products to the English courts. If you live in Scotland, you can take action against these products in the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of these products in a Northern Irish or English court.

21.5 What laws apply to this Agreement and where you can turn if your business is subject to legal proceedings. If you are a business entity, any dispute or claim arising out of or in connection with any contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and any such dispute or claim resolution is the exclusive jurisdiction of Wales and the courts of England and Wales.